Narcislaan 24, 5551AR, Valkenswaard, The Netherlands

Peek

OBSERVE THE PROCESS

The main question is “what’s the problem” or “what’s the question” and “what is it that you want to solve”. To deal with these questions it is eminent that I ask the sometimes annoying questions before we start focusing on solutions.

When we are dealing with computer systems that support a business process I will ask the question:

  • Are you doing things because the computer demands it or
  • is the process really this complex that the current tooling does not achieve the proper support

When we are talking about a new web site I will ask questions like: What are you trying to achieve and is a web site the solution or part of a solution or.. do we have to focus on other means. What is the message and who is the audience?

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