The main question is “what’s the problem” or “what’s the question” and “what is it that you want to solve”. To deal with these questions it is eminent that I ask the sometimes annoying questions before we start focusing on solutions.
When we are dealing with computer systems that support a business process I will ask the question:
- Are you doing things because the computer demands it or
- is the process really this complex that the current tooling does not achieve the proper support
When we are talking about a new web site I will ask questions like: What are you trying to achieve and is a web site the solution or part of a solution or.. do we have to focus on other means. What is the message and who is the audience?